Refund and Returns Policy

  • Refund and Returns Policy

At Luxury Bathware, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning items and receiving refunds. By purchasing from our website (https://luxurybathware.co.uk/), you agree to these terms.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be returned within 15 days of receipt.
  • The item must be in its original, unused condition, with all packaging, tags, and accessories included.
  • The item must not have been installed or used.

Certain items may be non-returnable, such as custom-made products, clearance items, or items marked as non-refundable at the time of purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@luxurybathware.co.uk or call us at 07425760470 with your order details and reason for return.
  2. Approval: Once approved, we will provide you with a return authorization and instructions.
  3. Packaging: Repack the item securely to avoid damage during transit.
  4. Shipping: Send the item to the address provided in our return instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

3. Refund Process

Once we receive and inspect the returned item, we will:

  • Notify you of the status of your refund.
  • Issue the refund to your original payment method within 7-10 business days of approval.

Please note:

  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • If the item is not returned in its original condition, a partial refund or restocking fee may apply.

4. Exchanges

We offer exchanges for items that are defective or damaged during transit. Please contact us within 48 hours of receiving the item to arrange an exchange.

5. Damaged or Faulty Items

If your item arrives damaged or faulty:

  • Contact us within 48 hours of delivery with photos of the damage or defect.
  • We will arrange a replacement, repair, or refund as appropriate at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or bespoke products.
  • Clearance or sale items marked as non-refundable.
  • Items that have been installed, used, or altered.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please get in touch with us:

Luxury Bathware
Email: info@luxurybathware.co.uk
Phone: 07425760470